FREQUENTLY ASKED QUESTIONS

• Question: We constantly need to re-train our employees to use, maintain, or repair equipment. Training and re-training is expensive. How do I get it to stick?



• Answer: The best way to learn is to consistently "do" it the "right" way, over and over again. The old adage that practice makes perfect is dead wrong. Practice makes permanent... so practice right! I learned that little bit of information at FranklinCovey many years ago when I was doing standup training. It stuck! Easily upgradeable eLearning programs provide consistency and the opportunity to relearn as often as needed. The fact is... people forget. Learning is reinforced by creating a memorable impression repetitively fixed in a person's mind, or by allowing them to suffer the consequences or rewards of their choices.



• Question: Many of our supervisors are top-notch people but they are not teachers, and each sees things a little differently. They also differ in what they think is important for a new employee to learn. How can we best utilize their experience and still deliver consistent learning?



• Answer: It is important to find out what companies want their employees to learn, gather that information from their subject-matter experts, and then create training programs that consistently help their employees gain the kind of knowledge that increases their confidence and productivity.



• Question: Our software is sophisticated and powerful. How do we get our clients up-to-speed on our software so they feel good about us and their investment?



• Answer: There is nothing more frustrating to your clients than buying powerful software programs with all the bells and whistles and then later finding out that the learning curve is horrendous. The saleman's demo made it look so simple! It is critical to get your clients to some degree of functionality so they can to "do" something with your software and see some results now! Computer-based, hands-on, simulated eLearning allows your clients to do the exercises over and over again until they reach a comfort level and can jump into the real program. And... you've created another stream of revenues.



• Question: Is there a cost effective way to update our training so we are current with government requirements?



• Answer: Our training programs are purposely designed with an open architecture so frequent updating is simplified and cost effective. Yes, we make a little less on repeat business, but if we don't take good care of our customers, why should they come back?



• Question: When a valuable experienced employee retires or moves along to another company, we feel a real loss. We have other really good people with great potential, but they just don't have the experience! Is there an affordable way to capture that valuable knowledge and experience before it walks out the door?



• Answer: One of the things we do best is to get information out of people. Almost sounds clandestine, doesn't it! We help your subject-matter experts re-discover the basics, and then re-create as much of that knowledge and experience that is realistic and affordable in a training program for new or less-experienced employees. It's like driving a car. You don't think about turning the key, depressing the clutch or putting it in drive; you just get in the car and go! You turned the simple mechanics over to your subconscious long ago. The research and discovery phase, before we begin actual development, is critical in saving big dollars on the end product.

Contact us today to request a live demonstration of our plug-n-play training engine.